About Fusion CX Ltd.
Incorporated in 2004, Fusion CX Limited is a customer experience (CX) and business process solutions provider offering multichannel customer support through voice, email, chat, social media and messaging. The company also provides AI data infrastructure services, including data collection, data annotation, image and video labelling, and robotic teleoperations.
Fusion CX combines human expertise with technology and proprietary AI tools to deliver multilingual, omnichannel customer engagement, improve operational efficiency and automate customer interactions. Through its subsidiary, Omind Technologies, the company is developing AI-powered solutions for marketing, conversational AI, quality automation and workforce management.
As of June 30, 2026, Fusion CX operated 40 delivery centres across 13 countries, supported customers in 28 languages and served 208 customers, including 22 Fortune 1000 companies. Its key industry verticals include telecom and utilities, healthcare and life sciences, high-tech and travel, banking, financial services and insurance (BFSI), and retail.
Key Strengths
- Global Delivery Network: Operates 40 delivery centres across 13 countries, enabling round-the-clock customer support across multiple time zones.
- AI-Driven Technology: Invests in proprietary AI tools and platforms to enhance customer engagement, automate processes and improve operational efficiency.
- Proven Acquisition Track Record: Has experience acquiring and integrating businesses to expand service offerings, customer relationships and growth opportunities.
- Diversified Industry Presence: Serves multiple industries, including telecom and utilities, healthcare, BFSI, retail, high-tech and travel.
- Customer-Centric Approach: Offers tailored, multilingual and omnichannel solutions to meet diverse customer requirements.
- Experienced Management Team: Benefits from experienced promoters, a diverse Board and management with industry knowledge, supported by a skilled workforce.
